Metro Changing Westlake Customer Hours

Beginning Wednesday, January 2, 2013, Metro’s  Westlake Customer Stop pass sales office on the mezzanine level of the Westlake Tunnel Station will be open only on the first four and last four business days of each month. Open hours on those days will be 9:00 am to 5:30 pm.

Revising the Westlake operating hours allows King County Metro to more efficiently focus services at the times when transit customers use the facility the most to purchase bus passes or add value to ORCA cards.

At times when the Westlake Customer Stop is closed, customers have other options for obtaining ORCA cards, or adding monthly pass or E-purse value to an existing ORCA card.

  • ORCA – Purchase an ORCA card, pass or E-purse online or by phone at 1-888-988-6722 with a credit card, by mail with check or purchase order, or by visiting an ORCA customer service office.

Customers can use the self-service ORCA vending machines on the Westlake
Station mezzanine level near the Westlake Customer Stop to purchase an adult
ORCA card, add pass or E-purse value to their existing ORCA card, and pay with
cash or a VISA/MasterCard credit/debit card. Value added at a self-service ORCA
vending machine is ready for immediate use.

Ticket vending machines are located on the mezzanine or plaza level of each tunnel
station, as well as at Sound Transit Link and Sounder stations, at the transit centers in
Bellevue, Burien, Eastgate, Federal Way and Northgate, and at Metro’s King Street
Center Customer Service office in Pioneer Square at 201 S Jackson St.

  • Reduced and Youth fare products – Regional Reduced Fare Permit (RRFP) ORCA cards for Senior Citizens aged 65 or older, and Youth – aged 6-18 –  passes require proof of eligibility and are not available at ORCA vending machines. Purchase Youth and Senior RRFP ORCA cards through the mail or in person at Metro’s King Street office at 201 S Jackson St.

ORCA RRFP cards for persons with disabilities must be purchased in person at the
King Street Center Customer Service office or at an ORCA Walk-in Center.

  • Metro-only fare products – Metro-only ticket books can be purchased at any Bartell’s or QFC location in King County. Contact the specific location to find out about available products and accepted payment methods.

Metro-only ticket books can also be purchased through the mail or in person at Metro’s
King Street Center office at 201 S Jackson St.

Taxi scrip can be purchased through the mail or in-person at Metro’s King Street office
at 201 S Jackson St.

  • Contact information & Payment options for fare media purchases – Customers who pay with check, purchase order or voucher can purchase fare media via mail or in-person at Metro’s King Street office at 201 S Jackson St.

Contact ORCA Customer Service at 1-888-988-6722 for additional information about
ORCA product purchasing options.

Contact Metro’s Customer Service office at 206-553-3000 for additional information
about purchasing Metro fare products.

For other Transit information visit Metro Online.